Return & Refund Policy

1. Nature of Digital Goods

Software license keys are non-physical, digital products. Once a key has been delivered and/or activated, it cannot be "returned" in the traditional sense, as the product has already been transmitted and its value realized.

2. Eligibility for Refund

A refund or replacement may be considered in the following cases, subject to verification:

• The license key delivered is invalid, already used, or fails to activate despite following the provided instructions
• You were charged more than once for the same order due to a payment or technical error
• The order was never delivered within a reasonable time and the issue could not be resolved by our support team

3. Non-Refundable Cases

Refunds will not be issued where the key has been successfully activated and used, where the request is based on a change of mind, or where the issue arises from incompatible hardware/software on the customer's end that was not disclosed prior to purchase.

4. How to Request a Refund

To request a refund or replacement, email us at [email protected] within 48 hours of purchase, including your order details and a description of the issue. Our team will investigate and respond within a reasonable timeframe.

5. Refund Method

Approved refunds will be issued to the original payment method used at checkout, and may take a few business days to reflect depending on your bank or payment provider.

6. Contact

For any questions about this policy, reach us at [email protected].